Privacy Policy
Introduction
At VoltisCore, we understand that your privacy matters. This policy explains how we collect, use, and protect your personal information when you interact with our AI data visualization platform and services.
We're based in Taiwan and operate under local privacy regulations while serving clients globally. This means we follow strict data protection standards that align with both Taiwanese law and international best practices.
By using our services, you're agreeing to the practices described here. We've written this in plain language because privacy policies shouldn't require a law degree to understand.
Information We Collect
We collect different types of information depending on how you interact with VoltisCore:
Account Information
When you create an account, we collect your name, email address, company name, and contact details. We also store your login credentials securely.
Usage Data
We track how you use our platform - which features you access, visualization types you create, and performance metrics. This helps us improve our services.
Technical Information
Your device information, browser type, IP address, and system specifications. We need this to ensure our platform works properly across different setups.
Communication Records
When you contact our support team or participate in user research, we keep records of these interactions to provide better assistance.
Data You Upload
The datasets and files you upload for visualization remain yours. We process this data to provide our AI-powered insights but don't use it to train our models or share it with others without your explicit permission.
How We Use Your Information
We use your information for specific, legitimate purposes:
- Providing and maintaining our data visualization services
- Processing your data through our AI algorithms to generate insights
- Communicating with you about your account, updates, and support issues
- Improving our platform based on usage patterns and feedback
- Ensuring platform security and preventing misuse
- Complying with legal obligations and resolving disputes
We don't sell your personal information to third parties. We don't use your uploaded data for purposes beyond what you've agreed to. And we don't spam you with marketing emails unless you've opted in.
Data Sharing and Third Parties
We work with carefully selected partners to provide our services, but we're selective about who gets access to what:
Service Providers
We use cloud infrastructure providers for hosting, email services for communication, and analytics tools for understanding platform usage. These providers only access data necessary for their specific function and are bound by strict confidentiality agreements.
Legal Requirements
We may disclose information if required by Taiwan law, court orders, or to protect our legal rights. We'll notify you when possible unless legally prohibited from doing so.
Business Transfers
If VoltisCore is acquired or merged with another company, your information may be transferred as part of that transaction. We'll notify you of any such changes and your options.
Never Shared
Your uploaded datasets, proprietary business information, and detailed usage patterns are never shared with competitors, marketing companies, or sold to data brokers.
Your Rights and Controls
You Have Control Over Your Data
Under Taiwan's Personal Data Protection Act and our commitment to privacy, you have several important rights:
Access Your Data
Request a copy of all personal information we have about you, including usage history and account details.
Correct Mistakes
Update incorrect information in your account or ask us to fix errors in our records.
Delete Your Account
Request complete deletion of your account and associated data, subject to legal retention requirements.
Export Your Data
Download your uploaded datasets and generated visualizations in standard formats.
Limit Processing
Restrict how we use your information while maintaining basic account functionality.
Object to Uses
Opt out of non-essential data processing like analytics and marketing communications.
To exercise these rights, contact us at support@voltiscore.com. We'll respond within 30 days and verify your identity before processing requests.
Data Security
We take data security seriously and implement multiple layers of protection:
All data transmission uses TLS 1.3 encryption. Stored data is encrypted using AES-256. Access to your information is limited to authorized personnel who need it for their job functions.
We conduct regular security audits and maintain incident response procedures. If a data breach affects your information, we'll notify you within 72 hours as required by law.
Data Retention
We keep your information for different periods based on its type and purpose:
You can request earlier deletion of your data at any time, subject to legal requirements for business records in Taiwan.
International Data Transfers
While VoltisCore is based in Taiwan, we use cloud services that may process your data in other countries, including the United States and European Union regions.
When we transfer your data internationally, we ensure adequate protection through:
- Contracts with service providers that include data protection clauses
- Selecting providers certified under international privacy frameworks
- Maintaining encryption standards regardless of data location
- Regular audits of our international partners' security practices
Cookies and Tracking
We use cookies and similar technologies to make our platform work better:
Essential Cookies
Required for login, security, and basic functionality. These can't be disabled if you want to use our services.
Analytics Cookies
Help us understand how users interact with our platform. You can opt out of these in your account settings.
Preference Cookies
Remember your settings like dashboard layout and visualization preferences.
We don't use advertising cookies or track you across other websites. Third-party cookies are limited to essential services like our support chat system.
Children's Privacy
VoltisCore is designed for business and professional use. We don't knowingly collect personal information from children under 16. If we discover that a child has provided personal information, we'll delete it immediately.
If you believe a child has provided us with personal information, please contact us at support@voltiscore.com.
Changes to This Policy
We update this privacy policy occasionally to reflect changes in our services, legal requirements, or industry best practices.
When we make significant changes, we'll notify you by email and display a notice on our platform for 30 days. Continued use of our services after notification means you accept the updated policy.
Minor updates like clarifications or additional examples won't trigger notifications but will be reflected in the "last updated" date at the top of this page.
Questions About Privacy?
We're here to help. Contact our privacy team:
Email: support@voltiscore.com
Phone: +88633310356
Address: No. 77號, Minquan Rd, East District, Hsinchu City, Taiwan 300
We'll respond to privacy inquiries within 48 hours during business days.