Terms of Use

Legal terms and conditions governing your use of VoltisCore's AI data visualization platform

Last updated: January 15, 2025

These Terms of Use constitute a legally binding agreement between you and VoltisCore regarding your access to and use of our AI data visualization platform and related services. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these terms.

1. Acceptance and Scope

Your use of VoltisCore's platform constitutes acceptance of these terms. These terms apply to all users, including visitors, registered users, and business clients accessing our AI data visualization services from our Taiwan operations.

Platform Coverage

  • Web-based data visualization tools and interfaces
  • AI-powered analytics and reporting features
  • Educational resources and documentation
  • Support services and technical assistance

2. User Account Responsibilities

When creating an account with VoltisCore, you become responsible for maintaining the security and confidentiality of your login credentials. Account holders must provide accurate information during registration and promptly update any changes.

  1. Maintain accurate and current account information at all times
  2. Use strong passwords and enable two-factor authentication when available
  3. Notify us immediately of any unauthorized access or security breaches
  4. Accept full responsibility for all activities conducted under your account
  5. Comply with all applicable laws and regulations in your jurisdiction

3. Data Usage and Privacy

VoltisCore processes and analyzes data uploaded to our platform in accordance with our Privacy Policy. Users retain ownership of their original data while granting us necessary rights to provide our visualization and analytics services.

Data Processing Rights

By uploading data to our platform, you grant VoltisCore a limited, non-exclusive license to process, analyze, and visualize your data solely for the purpose of providing our services. We do not claim ownership of your data and will not share it with third parties without your explicit consent.

User Data Obligations

  • Ensure you have legal rights to upload and process all submitted data
  • Do not upload data containing personally identifiable information without proper authorization
  • Comply with applicable data protection regulations in your region
  • Remove or anonymize sensitive information before uploading

4. Acceptable Use Policy

Users must utilize VoltisCore's platform in accordance with these acceptable use guidelines. Violation of these policies may result in immediate account suspension or termination of service access.

Prohibited Activities

  1. Attempting to gain unauthorized access to our systems or other user accounts
  2. Using our platform to transmit malicious code, viruses, or harmful software
  3. Reverse engineering, decompiling, or attempting to extract source code
  4. Engaging in activities that could damage, disable, or impair our services
  5. Violating any applicable laws, regulations, or third-party rights
  6. Creating multiple accounts to circumvent usage limitations or restrictions

5. Intellectual Property Rights

VoltisCore retains all rights, title, and interest in our platform, including software, algorithms, user interface designs, and proprietary methodologies. Users receive a limited license to use our services but do not acquire ownership rights.

License Scope

We grant you a limited, non-exclusive, non-transferable license to access and use our platform for your legitimate business purposes. This license automatically terminates upon cessation of your account or violation of these terms.

User Content Rights

  • You retain ownership of data and content you upload to our platform
  • Visualizations and reports generated from your data remain your property
  • You may export and use your data and generated content without restriction
  • We may use aggregated, anonymized data for service improvement purposes

6. Service Availability and Support

While we strive to maintain continuous service availability, VoltisCore does not guarantee uninterrupted access to our platform. We reserve the right to perform maintenance, updates, and improvements that may temporarily affect service availability.

Service Level Expectations: We aim to maintain 99.5% uptime excluding scheduled maintenance windows. Users will receive advance notice of planned maintenance activities whenever possible.

Support Services

  • Technical support available during Taiwan business hours (GMT+8)
  • Documentation and self-help resources accessible at all times
  • Priority support for business and enterprise account holders
  • Response times vary based on issue complexity and account type

7. Limitation of Liability

To the maximum extent permitted by applicable law, VoltisCore's liability for any claims arising from your use of our platform is limited to the amount paid by you for our services in the twelve months preceding the claim.

Excluded Damages

VoltisCore shall not be liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, regardless of whether we have been advised of the possibility of such damages.

  1. Data loss or corruption not caused by our gross negligence
  2. Business interruptions due to service outages or maintenance
  3. Decisions made based on data analysis or visualizations
  4. Third-party integrations or external service dependencies

8. Termination and Account Closure

Either party may terminate the service relationship with appropriate notice. VoltisCore reserves the right to immediately suspend or terminate accounts that violate these terms or engage in harmful activities.

Termination Process

  • Users may cancel their accounts at any time through account settings
  • We provide 30 days notice for service-initiated terminations when possible
  • Data export options remain available for 90 days after account closure
  • Prepaid fees for unused services may be refunded at our discretion

9. Governing Law and Disputes

These terms are governed by the laws of Taiwan (Republic of China) without regard to conflict of law principles. Any disputes arising from these terms or your use of our services will be subject to the jurisdiction of Taiwan courts.

Dispute Resolution

We encourage users to contact us directly to resolve any concerns before pursuing formal legal action. Many issues can be resolved through direct communication with our support team.

10. Changes to Terms

VoltisCore reserves the right to modify these terms at any time. We will notify users of significant changes through email or prominent platform notices. Continued use of our services after changes constitutes acceptance of updated terms.

Notification Process: Material changes to these terms will be communicated at least 30 days in advance. Minor clarifications or updates may take effect immediately upon posting.

Questions About These Terms?

If you have questions or concerns about these Terms of Use, please don't hesitate to contact our legal team. We're here to help clarify any aspects of our service agreement.

Address: No. 77, Minquan Rd, East District, Hsinchu City, Taiwan 300